Remember the drama we experienced in York? Our hire car was damaged when a fellow guest at the Clifton Bridge B&B decided to jump out of the first floor window of her room in the early hours of the morning. It was our car that broke her fall, and it is believed also saved her from serious injury.
After many phone conversations with Europcar during the rest of our stay in York, we were led to believe that we wouldn't be charged the insurance excess on the car but when we later returned the car in London we were charged £1000.
But there is good news...
A few weeks after we arrived home we received a refund of £429 as the car repairs did not amount to £1000. DH had already submitted a claim through our travel insurance for the £1000, so there was a quick call to the company to amend the amount of the claim. Then, last week we received word from our travel insurance company that we would be refunded the balance minus $100...we were pleased with the outcome.
I will finish this post with some photos that I just happened to take of our room in this B&B hotel...we were told it was their 'family room' and wondered why they gave it to us. But we were very grateful that it was on the ground floor at the back, so no lugging cases up narrow staircases. :-)
We had a choice of 4 beds in which to sleep! lol
Two single beds in one corner...
One queen sized bed near the large windows...
Another single bed in the corner near the ensuite bathroom...
As well as all those beds we had a nice 2 seater sofa which was handy when the young police constable came to take our statement...in many of the rooms we stayed in, he would have had to perch on the edge of the bed while he wrote down all the details! lol
But there is good news...
A few weeks after we arrived home we received a refund of £429 as the car repairs did not amount to £1000. DH had already submitted a claim through our travel insurance for the £1000, so there was a quick call to the company to amend the amount of the claim. Then, last week we received word from our travel insurance company that we would be refunded the balance minus $100...we were pleased with the outcome.
I will finish this post with some photos that I just happened to take of our room in this B&B hotel...we were told it was their 'family room' and wondered why they gave it to us. But we were very grateful that it was on the ground floor at the back, so no lugging cases up narrow staircases. :-)
We had a choice of 4 beds in which to sleep! lol
Two single beds in one corner...
One queen sized bed near the large windows...
Another single bed in the corner near the ensuite bathroom...
As well as all those beds we had a nice 2 seater sofa which was handy when the young police constable came to take our statement...in many of the rooms we stayed in, he would have had to perch on the edge of the bed while he wrote down all the details! lol
4 comments:
So pleased there was a happy ending Maria. Any word on the girl who caused all this hassle?
Well Maria, I am pleased that you have only lost out by 100$ but I am still appalled that you were charged in the first place - it really does not show the hire company up well. xx
What a thing to happen! I hope you can get back the rest of your money too since the event that happened was not your fault at all.
Hooray for travel insurance!
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